System intents
There is a list of intents for system skills. If you want to use them, you need to connect it to the application.
- common-phrases: skill with common intents for any type of conversations
- common-nps-eng: skill with common intents for Net Promoter Score (NPS) conversations
common-phrases
| Intent | Description | Examples |
|---|---|---|
| how_do_you_do | The user says a polite phrase | How are you doing How do you do |
| are_you_a_robot | The user says that Dasha is a robot | Are you a robot Am i talking to a robot You are talking like a bot Are you a bot You are robot right I am talking to a bot * Are you a person or a bot |
| who_are_you | The user wants to know who he/she is talking to | Who are you Who're you Who is asking Who's this Who's calling I'm sorry, who are you again? |
| self | The user wants to know Dasha's name | What's your name What's your name again Is it Daria, right Is this Daria * You were saying your name is ... |
| can_you_hear_me | The user wonders if Dasha can hear him/her | Can you hear me? Are you there? * Can you hear what I am saying? |
| where_did_you_get_my_number | The user wonders where Dasha got his number | Where did you get my number? How do you know my number? How did you get my number? How do you have my number? |
| what_company | The user wonders what company Dasha is calling from. | What company are you with? On whose behalf are you calling? With which company are you? Who are you working for? Who do you work for? Daria with who? * Daria with what? |
| whom_do_you_call | The user wonders who exactly Dasha is calling. | Who are you calling? Who are you looking for? Whom are you looking for? Who do you want to talk to? Who do you want to speak with? Are you calling for someone specific? Who are you trying to reach Whom are you trying to reach? * Who is this for? |
| what_do_you_want | The user wants to know the purpose of the call. | What do you want What is this about What is this How can I help you What can I do for you Why should I Why What for What is this for Why do you need this? What's in this for me? |
| ping | The user says something to test the connection | Hello Hi * Hey |
| bye | The user says goodbye | I dialed the wrong number, goodbye Thank you for your help, bye Goodbye Have a good day Talk to you later Cheers Bye I am hanging up now Have a great day Talk to you soon * Have a good one |
| not_interested | The user says he/she is no interested in what Dasha offers. | I am not interested I am not really into it It doesn't apply to me This is not interesting to me * I am not in the market |
| thank_you | The user thanks Dasha. | Thank you Thanks much obliged I appreciate it I am grateful I express my gratitude With gratitude Merci With kindest personal regards Thank you kindly Muchas gracias |
| dont_understand | The user says he/she can hardly ever hear Dasha or doesn't understand what she is saying. | Can not hear you I can not hear what you are saying I do not understand you I do not understand what you are saying I have no idea what you are saying What are you saying your voice is breaking I am losing you Please be more clear Please be more concise The line is messy Can't hear you I don't get that I didn't get that Sorry, I didn't quite catch that |
| you_already_called_me | The user says Dasha has already called him/her. | We've already talked We talked before We already had this conversation You called me You just called me You have already called me |
| answering_machine | Dasha's call is forwarded to an answering machine. | This number is not available at the moment I am sorry, the number you have reached is not in service, or temporarily disconnected The number you have reached is not in service at this time The number you have entered has been temporarily disconnected, changed, or is no longer in service We are unable to complete your call as dialed Please check the number and dial again, or call your operator to help you You have dialed a number which can not be reached from your calling area Please leave a message Hi, this is John, please leave a message is unable to pick up the phone right now, can you please leave a message can not come to the phone |
| wrong_number | Dasha has got the wrong number. | You have got the wrong number You have got an incorrect number This is the wrong number The number is wrong * The number you've got is wrong |
| wrong_person | Dasha has got the wrong person. | It is not me This is not she This is not him You have got the wrong person You have called the wrong person I do not know the person you are asking for |
| swear_words | The user swears or performs very rude. | Fuck you! I want to schedule god damn Piss off Fuck off Screw you Fuck you Eat shit Shut your mouth Shut the fuck up piece of shit motherfucker You dirty bastard Douchebag Fucknugget Shitmuffin Damn you Damn robocallers Evil robot fuck Say what again motherfucker, I dare you, I double dog dare you |
| if_fast | The user agrees to speak to Dasha unless it will take too much time | If it's not gonna take forever if it wont take hours Unless it's gonna take forever I guess I can spare a few minutes Make it quick Yeah, quickly Just make it fast Okay, hurry up Fine, hurry So long as you don’t take up much of my time Just don’t take up my time Hurry up I have one minute I have two minutes I’ll give you two minutes I’ll give you a minute You have a minute You have two minutes Just don’t waste my time |
| wait | The user asks to hold on or to wait for something | Can you hold? Can you stay on the line? Can you wait? Is a little off here Please hold Hold on Give me a second Give me a minute I have got a call coming in I've got an incoming call to hang on |
| may_continue | The user wants to continue the conversation | Speak, please Continue * Go on |
| call_later | The user asks directly to call him/her later | Call me back Can you call me back Give me a call later Can not talk right now Ring me later Please call me back in a while Call back later I can call back tomorrow please call back on monday call me in the evening Call me tomorrow please call in a couple of days Can't do the talking can't talk for long |
| potential_call_later | The user says something that can be interpreted as a request to call him/her back later (under special circumstances) | I'm busy at the moment called at the wrong time very busy now It's night time already! Are you crazy calling at this time? i'm driving at 4 pm couple of hours later not now at work Not possible later in two days uncomfortable next evening This is not a good time * Not possible I have no time no time I can not now |
| do_not_call | The user asks not to call him/her or says something that can be interpreted that way | Do not call Don't bother me Stop calling me Never call me Never call here again Don't ever call here again Forget my number I will find you and kill you * I will murder you Don't you ever call me again! |
| repeat | The user asks Dasha directly to repeat what she has just said | Can you please repeat Say that again I need to hear you say it again can you say it again Sorry, the connection dropped for a sec. Could you say that again? One more time? Come again * Repeat that |
| im_okay_thank_you | The user says "no" but very politely | * We're okay thank you I'm good I appreciate it thank you I think we're fine |
| permanently_unavailable | The is no more available due to his death or retirement | I'm sorry mr. Hurd retired over three years ago He passed away He is walking on the other side of the grass Miss Kate is no longer working with us |
| dont_speak_language | The claims he can't speak English (or asks to speak another language) | no English Yes but my English is no please Spanish * Spanish Español you can speak Italian, please |
common-nps-eng
| Intent | Description | Examples |
|---|---|---|
| everything_is_ok | The user says that everything about the thing Dasha mentions is ok, he/she wants to put all excellent marks. | I enjoyed everything Please give it all tops Everything was excellent Mark everything at 10 You know what, I give it all top rates All tens Ten to everything Give it all ten Everything was splendid This was an experience of a lifetime Everything was amazing All perfect! Everything was perfect! Everything was incredible! I loved every minute of it! Best experience ever! Absolutely loved it! Unbelievable, best ever! Top marks all around! * Top service all around! |
| about_the_scale | The wants to know on what scale does he/she need to evaluate things. | On the scale of what again? On what scale? What the scale points stand for? What's the scale again? * What's the scale points again? |
| lack_of_experience | The user says that he/she has too little experience using the things Dasha asks him/her about. | I didn't have a chance to try it I did not get the chance I got no idea of those services of yours I had no experience with them I have got no idea I did not use it I've never used it Never heard of it |
| requested_forwarding | The says he/she wants to be switched to an operator | Can I talk to him operator Can I talk to an operator put me through to a human Can I talk to a human switch to the operator Could you forward my call * I would like to be connected to the operator get me a human |
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