System intents
There is a list of intents for system skills. If you want to use them, you need to connect it to the application.
- common-phrases: skill with common intents for any type of conversations
- common-nps-eng: skill with common intents for Net Promoter Score (NPS) conversations
common-phrases
| Intent | Description | Examples |
|---|---|---|
| how_do_you_do | The user says a polite phrase | * How are you doing * How do you do |
| are_you_a_robot | The user says that Dasha is a robot | * Are you a robot * Am i talking to a robot * You are talking like a bot * Are you a bot * You are robot right * I am talking to a bot * Are you a person or a bot |
| who_are_you | The user wants to know who he/she is talking to | * Who are you * Who're you * Who is asking * Who's this * Who's calling * I'm sorry, who are you again? |
| self | The user wants to know Dasha's name | * What's your name * What's your name again * Is it Daria, right * Is this Daria * You were saying your name is ... |
| can_you_hear_me | The user wonders if Dasha can hear him/her | * Can you hear me? * Are you there? * Can you hear what I am saying? |
| where_did_you_get_my_number | The user wonders where Dasha got his number | * Where did you get my number? * How do you know my number? * How did you get my number? * How do you have my number? |
| what_company | The user wonders what company Dasha is calling from. | * What company are you with? * On whose behalf are you calling? * With which company are you? * Who are you working for? * Who do you work for? * Daria with who? * Daria with what? |
| whom_do_you_call | The user wonders who exactly Dasha is calling. | * Who are you calling? * Who are you looking for? * Whom are you looking for? * Who do you want to talk to? * Who do you want to speak with? * Are you calling for someone specific? * Who are you trying to reach * Whom are you trying to reach? * Who is this for? |
| what_do_you_want | The user wants to know the purpose of the call. | * What do you want * What is this about * What is this * How can I help you * What can I do for you * Why should I * Why What for * What is this for * Why do you need this? * What's in this for me? |
| ping | The user says something to test the connection | * Hello * Hi * Hey |
| bye | The user says goodbye | * I dialed the wrong number, goodbye * Thank you for your help, bye * Goodbye * Have a good day * Talk to you later * Cheers * Bye * I am hanging up now * Have a great day * Talk to you soon * Have a good one |
| not_interested | The user says he/she is no interested in what Dasha offers. | * I am not interested * I am not really into it * It doesn't apply to me * This is not interesting to me * I am not in the market |
| thank_you | The user thanks Dasha. | * Thank you * Thanks much obliged * I appreciate it * I am grateful * I express my gratitude * With gratitude * Merci * With kindest personal regards * Thank you kindly * Muchas gracias |
| dont_understand | The user says he/she can hardly ever hear Dasha or doesn't understand what she is saying. | * Can not hear you * I can not hear what you are saying * I do not understand you * I do not understand what you are saying * I have no idea what you are saying * What are you saying your voice is breaking * I am losing you * Please be more clear * Please be more concise * The line is messy * Can't hear you * I don't get that * I didn't get that * Sorry, I didn't quite catch that |
| you_already_called_me | The user says Dasha has already called him/her. | * We've already talked * We talked before * We already had this conversation * You called me * You just called me * You have already called me |
| answering_machine | Dasha's call is forwarded to an answering machine. | * This number is not available at the moment I am sorry, the number you have reached is not in service, or temporarily disconnected * The number you have reached is not in service at this time * The number you have entered has been temporarily disconnected, changed, or is no longer in service * We are unable to complete your call as dialed * Please check the number and dial again, or call your operator to help you * You have dialed a number which can not be reached from your calling area * Please leave a message * Hi, this is John, please leave a message is unable to pick up the phone right now, can you please leave a message can not come to the phone |
| wrong_number | Dasha has got the wrong number. | * You have got the wrong number * You have got an incorrect number * This is the wrong number * The number is wrong * The number you've got is wrong |
| wrong_person | Dasha has got the wrong person. | * It is not me * This is not she * This is not him * You have got the wrong person * You have called the wrong person * I do not know the person you are asking for |
| swear_words | The user swears or performs very rude. | * Fuck you! * I want to schedule god damn * Piss off * Fuck off * Screw you * Fuck you * Eat shit * Shut your mouth * Shut the fuck up piece of shit motherfucker * You dirty bastard * Douchebag * Fucknugget * Shitmuffin * Damn you Damn robocallers * Evil robot fuck * Say what again motherfucker, I dare you, I double dog dare you |
| if_fast | The user agrees to speak to Dasha unless it will take too much time | * If it's not gonna take forever if it wont take hours * Unless it's gonna take forever I guess I can spare a few minutes * Make it quick * Yeah, quickly * Just make it fast * Okay, hurry up * Fine, hurry * So long as you don’t take up much of my time * Just don’t take up my time * Hurry up I have one minute I have two minutes * I’ll give you two minutes I’ll give you a minute * You have a minute You have two minutes Just don’t waste my time |
| wait | The user asks to hold on or to wait for something | * Can you hold? * Can you stay on the line? * Can you wait? * Is a little off here * Please hold * Hold on * Give me a second * Give me a minute * I have got a call coming in * I've got an incoming call to hang on |
| may_continue | The user wants to continue the conversation | * Speak, please * Continue * Go on |
| call_later | The user asks directly to call him/her later | * Call me back * Can you call me back * Give me a call later * Can not talk right now * Ring me later * Please call me back in a while * Call back later * I can call back tomorrow please call back on monday call me in the evening * Call me tomorrow please call in a couple of days * Can't do the talking can't talk for long |
| potential_call_later | The user says something that can be interpreted as a request to call him/her back later (under special circumstances) | * I'm busy at the moment called at the wrong time very busy now It's night time already! * Are you crazy calling at this time? i'm driving at 4 pm couple of hours later not now at work * Not possible later in two days uncomfortable next evening * This is not a good time * Not possible I have no time no time I can not now |
| do_not_call | The user asks not to call him/her or says something that can be interpreted that way | * Do not call * Don't bother me * Stop calling me * Never call me * Never call here again * Don't ever call here again * Forget my number * I will find you and kill you * I will murder you Don't you ever call me again! |
| repeat | The user asks Dasha directly to repeat what she has just said | * Can you please repeat * Say that again I need to hear you say it again can you say it again * Sorry, the connection dropped for a sec. * Could you say that again? * One more time? * Come again * Repeat that |
| im_okay_thank_you | The user says "no" but very politely | * We're okay thank you I'm good I appreciate it thank you I think we're fine |
| permanently_unavailable | The is no more available due to his death or retirement | * I'm sorry mr. Hurd retired over three years ago * He passed away * He is walking on the other side of the grass * Miss Kate is no longer working with us |
| dont_speak_language | The claims he can't speak English (or asks to speak another language) | * no English * Yes but my English is no please Spanish * Spanish Español you can speak Italian, please |
common-nps-eng
| Intent | Description | Examples |
|---|---|---|
| everything_is_ok | The user says that everything about the thing Dasha mentions is ok, he/she wants to put all excellent marks. | * I enjoyed everything Please give it all tops * Everything was excellent * Mark everything at 10 * You know what, I give it all top rates * All tens * Ten to everything * Give it all ten * Everything was splendid * This was an experience of a lifetime * Everything was amazing * All perfect! * Everything was perfect! * Everything was incredible! * I loved every minute of it! * Best experience ever! * Absolutely loved it! * Unbelievable, best ever! * Top marks all around! * Top service all around! |
| about_the_scale | The wants to know on what scale does he/she need to evaluate things. | * On the scale of what again? * On what scale? * What the scale points stand for? * What's the scale again? * What's the scale points again? |
| lack_of_experience | The user says that he/she has too little experience using the things Dasha asks him/her about. | * I didn't have a chance to try it * I did not get the chance * I got no idea of those services of yours * I had no experience with them * I have got no idea I did not use it * I've never used it Never heard of it |
| requested_forwarding | The says he/she wants to be switched to an operator | * Can I talk to him operator * Can I talk to an operator put me through to a human * Can I talk to a human switch to the operator * Could you forward my call * I would like to be connected to the operator get me a human |
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